Shipping / returns

Our products are made to order, so we can meet your needs, regarding the size or finish. The expected waiting time for the order is up to 20 business days from receipt of the payment or its confirmation.

We are offering also ready-made products, available immediately, placed in the ON STOCK category. We ship these products within 1–2 business days of receiving or confirming the payment.

We send international and domestic shipments. We use the services of courier companies and Poczta Polska.

The price for domestic shipments is fixed, while for international shipments it is estimated depending on the country to which they are sent. Each shipment is registered and monitored until it is picked up by the addressee. During the promotion, we also provide free shipping on dates specified in the terms of the promotion.

Wysyłka

It is possible to return or exchange products placed in the ON STOCK category, up to 14 business days from the moment of receiving the product. The product should be delivered intact, in the original packaging, with the proof of purchase (receipt or invoice). The product should be sent to the following address:

Maciej Wodniak, Daria Malicka
Kozielska 9/6
40-076 Katowice, Poland

We undertake to refund the cost of the returned product within 1–2 business days. If the product has signs of use, no return will be possible.

We do not accept returns of made to order pieces.

Contact us if you want more information – we’ll be happy to help.

mail: info@melancholia.co
phone: +48 533 319 310